Take customer experience to the next level
The contact center add-on that transforms analytics, resource management and agent productivity. With real-time monitoring and smart reporting, get the insights you need to provide your customers with the best possible service.
Improve agent performance
Monitor individual productivity in real time or with customizable reports. Download easy-to-read charts in PDF or Excel form, detailing each agent’s call statistics. Keep pushing your team to deliver excellence, be their best, and provide the most efficient service possible.
Manage cost intelligently
Manage resources better by allocating them according to need. Get reports for separate divisions and check them against telecoms billing, to avoid overpaying unnecessarily. Choose the analytics tool that allows you to spend smart and boost efficiency.
Assess business metrics
Get real-time information and customize performance reports. Separate reports by division for quick comparison. Configure your own business intelligence reports and display metrics live via wallboard to ensure your contact center is always on track.